Shipping policy

Last Updated: June 2026

At Best Buy, we are committed to providing reliable and convenient delivery options for your purchases. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop through BestBuy.com.

1. Order Processing

Orders are generally processed after payment has been successfully authorized.

Processing times may vary depending on:

• Product availability
• Order volume
• Shipping method selected
• Delivery location
• Product type

Orders containing multiple products may be shipped in separate packages or from different fulfillment locations.

2. Shipping Methods

Available shipping methods and estimated delivery dates are displayed during checkout.

Depending on the product and destination, available options may include:

• Standard Shipping
• Expedited Shipping
• Express Shipping
• Store Pickup
• Scheduled Delivery
• Large-item or specialized delivery

Not every shipping method is available for every product or location.

3. Estimated Delivery Times

Estimated delivery dates are provided during checkout or in your order confirmation.

Delivery times are estimates and are not guaranteed unless a specific delivery guarantee is expressly stated.

Delivery may take longer because of:

• Severe weather
• Carrier delays
• Transportation disruptions
• Holidays
• High order volumes
• Incorrect or incomplete shipping information
• Other circumstances outside our reasonable control

4. Shipping Costs

Shipping charges vary depending on:

• Product
• Destination
• Shipping method
• Order size
• Delivery requirements

Any applicable shipping charges will generally be displayed before you complete your purchase.

Some products or orders may qualify for free shipping or other promotional delivery offers.

5. Order Tracking

Once your order has shipped, tracking information may be provided by email or through your Best Buy account.

Tracking information allows you to monitor the progress of your shipment and estimated delivery date.

Please note that tracking information may take some time to become available after an order has shipped.

6. Multiple Shipments

An order containing multiple products may arrive in multiple shipments.

Products may be shipped separately depending on inventory availability, fulfillment location, product type, or shipping requirements.

You will generally not be charged additional shipping fees solely because an order is divided into multiple shipments, unless otherwise stated at checkout.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Please carefully review your:

• Name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Phone number

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Missed Deliveries

If you are unavailable when delivery is attempted, the carrier may:

• Make another delivery attempt
• Leave the package in an appropriate location
• Leave a delivery notice
• Hold the package for pickup

Specific procedures depend on the carrier, product, and delivery method.

9. Large Items and Scheduled Delivery

Certain large products, including major appliances, televisions, furniture, and other oversized items, may require specialized delivery.

Depending on the product and location, delivery may include scheduled appointments or additional delivery requirements.

Customers should ensure that the delivery location is accessible and suitable for the product being delivered.

10. Damaged Packages or Products

Please inspect packages when they arrive.

If a package or product appears damaged, please contact Best Buy as soon as possible.

For certain deliveries, customers may be required to document damage with photographs or other information to assist with the investigation.

If the product was damaged during shipping, we will review the circumstances and provide an appropriate resolution in accordance with our applicable return, exchange, or warranty policies.

11. Lost or Missing Packages

If tracking indicates that a package was delivered but you cannot locate it, please first check:

• Your delivery location
• Nearby areas around your property
• With household members
• With building management or reception
• With neighbors, where appropriate

If the package remains missing, contact customer service so the delivery can be investigated.

12. Incorrect or Missing Items

If your shipment contains the wrong product or an item is missing from your order, please contact customer service as soon as possible.

We may request your order number, photographs of the package, shipping label, and received items to investigate the issue.

Depending on the circumstances, we may arrange a replacement, refund, or other appropriate resolution.

13. Shipping Restrictions

Certain products may have special shipping restrictions due to their size, weight, contents, battery type, hazardous-material classification, or other transportation requirements.

Some products may only be available for delivery to certain locations or through specific delivery methods.

Applicable restrictions will be communicated during the ordering process when possible.

14. Changes to Shipping Information

If you need to change your delivery address after placing an order, please contact customer service as soon as possible.

Once an order has entered processing or has shipped, we may not be able to change the delivery address.

In such circumstances, additional delivery or return procedures may apply.

15. Order Cancellations

If you wish to cancel an order before it is processed, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the applicable return procedure may need to be followed.

16. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Best Buy
Website: BestBuy.com
Email: support@bestbuy.com
Phone: +1 201-552-1747

Address:
9822 Cherry Tree Ln
Silver Spring, MD 20901
United States

We are committed to providing customers with reliable delivery services and timely assistance with shipping-related concerns.