Refund policy

Last Updated: June 2026

At Best Buy, we want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, eligible products may be returned or exchanged in accordance with this Return & Refund Policy.

1. Return and Exchange Period

The return and exchange period begins on the day you receive your product.

For most products:

• Standard customers: 15 days
• My Best Buy Plus™ and My Best Buy Total™ members: 60 days
• Activatable devices: 14 days

Activatable devices include cell phones, cellular tablets, mobile hotspots, and cellular wearable devices. Certain Verizon devices capable of activation may have a 30-day return period.

Some products may have different return periods or additional restrictions.

2. How to Return an Item

Please gather the product you wish to return together with its original contents and packaging.

Eligible products may be returned according to the return options provided with the order.

For eligible Best Buy purchases, customers may return products at a Best Buy store or use an available prepaid return label. Certain products, including some major appliances, televisions over 50 inches, and products containing lithium or specialty batteries, may have shipping-return restrictions.

3. Condition of Returned Products

Returned products should be in like-new condition.

Please include all applicable:

• Original packaging
• Accessories
• Cables
• Manuals
• Components
• Other materials included with the product

Products that are damaged, unsanitary, dented, scratched, or missing major components may be denied a return or may be subject to a deduction from the refund.

Apparel must not have been worn or laundered, and original tags must remain attached.

4. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during shipping, defective, or different from the product you ordered, please contact Best Buy or return the product during the applicable return and exchange period.

Where applicable, Best Buy may arrange a replacement or refund.

For certain products, special return instructions may apply.

5. Restocking Fees

Certain products may be subject to a restocking fee.

Examples include:

• Activatable devices, excluding prepaid phones: $45
• Certain drones, digital cameras, camera lenses, camcorders, projectors, premium scooters, mobility products, and certain special-order products: 15% of the item purchase price

Restocking fees may not apply to unopened products or where prohibited by applicable law. State-specific exceptions may also apply.

6. Non-Returnable Products

Certain products are non-returnable once purchased, including certain:

• Custom orders
• Personalized orders
• Final Sale items
• Non-subscription digital content
• Codes and prepaid cards
• Memberships
• Trading cards
• Vehicle replacement key fobs
• High-capacity battery products
• Golf carts
• Utility terrain vehicles
• Electric bikes
• Electric mopeds
• Plumbing items

Certain products are also non-returnable once opened, including certain products that interact with bodily fluids, SIM kits, completed services, consumable items, and specified entertainment products.

7. Refund Method and Timing

Approved refunds are generally issued to the original payment method.

For returns by mail, once the returned product is received, the return will generally be processed within 7–10 business days.

After processing, your bank or payment provider may require additional time for the refund to appear in your account. Depending on the bank's processing time, this may take up to an additional 10 days.

If a purchase was paid for in whole or in part with a Best Buy Gift Card, the applicable refunded amount will generally be returned as a new Best Buy Gift Card or e-Gift Card.

8. Returns Without Proof of Purchase

Returns without proof of purchase may be subject to additional restrictions.

An email address may be required, and the refund may be issued as store credit. Best Buy may also limit or deny such returns. Applicable taxes and fees may not be reimbursed in certain circumstances.

9. Exchanges

Eligible products may be exchanged for the same item where applicable.

Exchange availability is subject to inventory and the applicable return requirements.

10. Gifts

For eligible gifts purchased from Best Buy, an in-store gift return may result in store credit for the purchase price.

For gifts returned by mail, the gift purchaser may receive the applicable credit and notification by email.

11. Major Appliances and Large Items

Customers should inspect major appliances before accepting delivery.

If an issue is identified before delivery is accepted, the customer may refuse delivery.

After delivery has been accepted, customers should contact Best Buy regarding defects, damage, or other issues.

Special return and pickup procedures may apply to products delivered by truck.

12. Extended Return Periods

Certain products have extended return periods.

Examples include:

• Litter boxes: 90 days
• Pet training devices: 60 days
• Hearing aids: 60 days

Specific product restrictions and exclusions may apply.

13. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In such circumstances, the applicable return procedure may need to be followed.

14. Connected and Wi-Fi Devices

Before returning a connected or Wi-Fi-enabled device, customers should remove their personal data and unlink the device from applicable cloud accounts or other devices.

For devices associated with a carrier service contract, customers are responsible for cancelling their service contract and any applicable carrier charges.

15. Customer Service

For questions about orders, returns, refunds, or exchanges, please contact our customer service team.

Website: BestBuy.com

Phone: +1 201-552-1747

Email: support@bestbuy.com

Address:
9822 Cherry Tree Ln
Silver Spring, MD 20901
United States

Our customer service team will assist with eligible returns, refunds, exchanges, and order-related questions.