FAQ

Last Updated: June 2026

1. How can I place an order?

Browse the products available on BestBuy.com, select the item you want, add it to your cart, and proceed to checkout. Enter your shipping and payment information, then review and submit your order.

2. What payment methods do you accept?

Available payment methods are displayed during checkout. Payment must be successfully authorized before an order can be processed.

3. How long does shipping take?

Estimated delivery dates and available shipping options are shown during checkout. Delivery times may vary depending on the product, destination, shipping method, inventory, and carrier.

4. How can I track my order?

Once your order has shipped, tracking information may be provided by email or through your customer account. Tracking information may take some time to become available after shipment.

5. Can I change or cancel my order?

Please contact customer service as soon as possible if you need to change or cancel an order.

Once an order has entered processing or has shipped, changes or cancellation may no longer be possible.

6. What is your return policy?

Most eligible products can be returned within the applicable return period.

For many products, the standard return period is 15 days. Certain products and membership levels may have different return periods.

Please see our Return & Refund Policy for complete details.

7. How do I request a refund?

Contact customer service or follow the return instructions associated with your order.

Once an eligible returned product has been received and approved, the refund is generally issued to the original payment method.

8. How long does a refund take?

Returns made by mail are generally processed within 7–10 business days after the returned product is received.

Your bank or payment provider may require additional time for the funds to appear in your account.

9. What if I receive a damaged product?

Please contact customer service as soon as possible and provide your order information and photographs of the damaged product and packaging when requested.

We will review the issue and determine the appropriate resolution.

10. What if I receive the wrong product?

Contact customer service with your order number and details about the item you received.

We may request photographs of the product, packaging, and shipping label to help investigate the issue.

11. Can I exchange a product?

Eligible products may be exchanged subject to the applicable return requirements and product availability.

Please contact customer service before returning an item if you would like to request an exchange.

12. Are there products that cannot be returned?

Yes. Certain products may be non-returnable or subject to special restrictions, including some personalized products, final-sale products, digital products, prepaid cards, memberships, and other specified items.

Please review the applicable product terms before purchasing.

13. Do you charge return shipping fees?

Return shipping requirements depend on the reason for the return and the product.

If you return an item for personal preference or because you changed your mind, you may be responsible for return shipping costs.

For defective, damaged, or incorrectly shipped products, contact customer service for assistance.

14. What happens if my package is marked delivered but I cannot find it?

First, check around your delivery location and with household members, neighbors, building management, or reception where applicable.

If you still cannot locate the package, contact customer service so the shipment can be investigated.

15. Can my order arrive in multiple packages?

Yes. Orders containing multiple products may be shipped separately depending on product availability, fulfillment location, or shipping requirements.

16. What should I do if my shipping address is incorrect?

Contact customer service as soon as possible.

Once an order has been processed or shipped, the shipping address may no longer be changed.

17. Do you offer large-item delivery?

Certain large products may require specialized or scheduled delivery.

Available delivery options depend on the product and destination and will be shown during the ordering process when applicable.

18. How can I contact customer service?

You can contact us using the information below:

Best Buy
Website: BestBuy.com
Email: support@bestbuy.com
Phone: +1 201-552-1747

Address:
9822 Cherry Tree Ln
Silver Spring, MD 20901
United States

We are happy to assist with questions regarding products, orders, shipping, returns, refunds, exchanges, and other customer service matters.