Privacy policy

Last Updated: June 2026

At Best Buy, we respect your privacy and are committed to protecting the personal information you provide when using our website, BestBuy.com, purchasing products, or interacting with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Account login information
  • Order history
  • Customer service communications
  • Product reviews and other information you voluntarily provide

We may also automatically collect certain information when you use our website, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity
  • Pages viewed
  • Search and browsing activity
  • Date and time of website visits

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders
  • Process payments
  • Deliver products
  • Provide customer service
  • Manage customer accounts
  • Process returns, refunds, and exchanges
  • Communicate with you regarding orders and services
  • Improve our website and shopping experience
  • Personalize content and recommendations
  • Detect and prevent fraud, unauthorized transactions, and other security issues
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers.

We do not need to store your complete payment card information on our systems when payment processing is handled by an authorized payment provider.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

4. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may be used to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Maintain account sessions
  • Understand website usage
  • Measure advertising performance
  • Improve website functionality
  • Provide relevant content and advertising

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Information Sharing

We may share personal information with trusted service providers that help us operate our business, including providers involved in:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting
  • Customer support
  • Fraud prevention
  • Analytics
  • Marketing and advertising
  • Information technology

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, property, or security.

We do not sell your personal information in exchange for monetary consideration.

6. Third-Party Services

Our website may use third-party services and technologies to provide functionality, payment processing, analytics, advertising, shipping, or other services.

These third parties may process information according to their own privacy policies.

We encourage you to review the privacy policies of third-party services that you use.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Complete transactions
  • Maintain business and financial records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal obligations
  • Enforce applicable agreements

The retention period may vary depending on the type and purpose of the information.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how personal information is collected and used
  • Opt out of certain marketing communications
  • Exercise other privacy rights provided by applicable law

To make a privacy-related request, please contact us using the information below.

10. Marketing Communications

You may receive promotional emails, offers, newsletters, or other marketing communications if you have subscribed to them or where otherwise permitted by applicable law.

You can unsubscribe from promotional emails by using the unsubscribe link included in the applicable communication.

Please note that you may continue to receive transactional communications related to your orders, account, or other services.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. International Data Transfers

Depending on where you access our services and where our service providers operate, your personal information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

13. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the Last Updated date shown at the top of this policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us:

Best Buy
Website: BestBuy.com
Email: support@bestbuy.com
Phone: +1 201-552-1747

Address:
9822 Cherry Tree Ln
Silver Spring, MD 20901
United States

We are committed to protecting your personal information and handling privacy requests in accordance with applicable laws and regulations.